SHIPPING & TRACKING
Delivery Time= Processing Time + Shipping Time
​
Processing Times
Processing time differs from product to product. All items are made-to-order and request 3-9 business days to handcraft.
There may be additional delays in special circumstances or during peak times of year such as Christmas, in which case you may be informed by email.
​
Shipping Times
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.
​
Estimated Shipping Times
Location | Standard Shipping | Expedited Shipping | Urgent Shipping |
|---|---|---|---|
United States | 6-12 working days | 4-9 working days | 2-7 working days |
United Kingdom | 5-11 working days | 4-9 working days | 2-7 working days |
France | 7-12 working days | 4-9 working days | 2-7 working days |
Germany | 6-14 working days | 4-9 working days | 2-7 working days |
Australia | 6-12 working days | N/A | 2-7 working days |
Canada | 5-11 working days | N/A | 2-7 working days |
Other Countries/Region | 7-20 working days | N/A | 2-7 working days |
*Please note that the time frame mentioned above doesn't include production time and account for delays caused by vendors or service and weather disruptions.
Tracking an Order
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please Email: contactus@ornanova.net
​
IMPORTANT
When the carrier returns an undelivered package because of address problem to us, you will be charged for reshipping costs. If you require refund, please note that there will be a 50% restocking fee for the personalized items