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RETURNS & REFUNDS POLICY

Thank you for choosing Orna Nova for your personalized jewelry needs. We are committed to ensuring your satisfaction with our products. Please read our Refunds and Returns Policy carefully:

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1. Personalized Items:

  • As our jewelry is crafted to your specifications, personalized items are non-refundable and non-returnable, except in the case of defects in craftsmanship or materials.

  • We encourage you to double-check all personalization details, including spellings and dates, before placing your order.

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2. Defective or Incorrect Items:

  • In the rare event that you receive a defective or incorrect item, please contact us within 14 days of receiving your order.

  • We may request photographic evidence to assess the issue. If the problem is confirmed, we will provide a replacement or issue a refund.

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3. Order Cancellations:

  • Due to the personalized nature of our products, cancellations are only accepted within 24 hours of placing your order. After this timeframe, production may have commenced, and cancellations are not possible.

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4. Returns Process:

  • If you believe your item is eligible for a return due to a defect, please contact our customer service team at [contactus@ornanova.net] within 14 days of receiving your order.

  • Our team will guide you through the return process, and a Return Authorisation (RA) number will be provided.

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5. Return Conditions:

  • Items must be returned in their original packaging and in unworn condition.

  • Include the RA number on the return package to ensure prompt processing.

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6. Refund Process:

  • Refunds will be processed within 14 business days of receiving the returned item.

  • The refund will be issued to the original payment method.

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7. Shipping Costs:

  • Original shipping costs are non-refundable.

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

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By shopping at Orna Nova, you agree to abide by this Refunds and Returns Policy. If you have any questions or concerns, please contact our customer service team at [contactus@ornanova.net]. We appreciate your understanding and thank you for choosing Orna Nova for your personalized jewelry needs.

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